Roles · Customer Success
Customer Success Manager recruiting
A CSM who can’t close a renewal is a support rep with a better title. Our clients want people who own a book, spot risk early, and turn conversations into expansion revenue. That’s who we find.
The screen
What we screen for
- Book size and logo count they personally owned
- Renewals they negotiated and closed themselves
- Expansion revenue they drove
- How they caught and recovered an at-risk account
- Technical credibility for integration or platform products
The tells
Red flags we catch
- Never personally closed a renewal
- Describes the job as ticket handling
- Can’t name their gross or net retention
What it pays right now
| Role | Base | OTE | Seen in |
|---|---|---|---|
| Customer Success Manager | $80K–$90K | $120K–$130K | Atlanta edtech, hybrid |
| Senior CSM (technical) | ~$120K | $204K–$240K | Integration & automation platform |
From ZRG’s live searches, September–October 2026. Updated quarterly.
Questions
What does a CSM cost?
In our current Atlanta searches: $80K–$90K base, about $120K–$130K OTE. Technical senior CSMs on integration platforms run about $120K base, $204K–$240K OTE.
Should CSMs carry a number?
If you want expansion revenue, yes. The best CSMs we place own renewals through negotiation and close.
Do you recruit account managers too?
Yes, including client development roles that manage bank and credit union relationships.
How long does a CSM search take?
CONFIRM: typical days to slate.
See also: Hiring in Atlanta · Case studies · How we work
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